FAQ

How long does it take for products to arrive?

The average delivery time is typically up to 14 business days, but on average it takes 2 business days for the package to arrive. Please note that unforeseen circumstances may occasionally cause delays.

What is your return policy?

We have a 30-day return policy. Customers can request a return within 30 days of receiving their item. To initiate a return, please contact us at smarthometools.contact@gmail.com.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment through the carrier's website.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please contact us immediately at smarthometools.contact@gmail.com. We will evaluate the issue and work to resolve it promptly.

Can I exchange an item?

Exchanges are not directly facilitated. The fastest way to obtain a different item is to return the original product and place a new order for the desired item once the return is accepted.

How long does it take to process a refund?

Refunds are typically processed within 10 business days after we receive and inspect the returned item. However, please allow additional time for your bank or credit card company to post the refund to your account.

Do you offer international shipping?

No, we are operating only in the USA.

How can I contact customer support?

You can reach our customer support team via email at smarthometools.contact@gmail.com. We aim to respond to all inquiries within 24 to 48 hours.